All deliveries are dispatched on time and made by courier – MIDLAND ACCESS SOLUTIONS (MAS) Ltd cannot be held responsible for late deliveries as these are circumstances beyond our control.

Next day delivery is not guaranteed , Midland Access Solutions will not take any responsibility for any loss of earnings or work due to the courier not delivering items next day .

Delivery & Goods Acceptance

We offer free door to door delivery throughout mainland England, Wales and Scotland. Delivery to Ireland – N Ireland and the Scottish Highlands will incur extra costs as both these locations DO NOT fall within our free door to door locations. Goods must be checked before they are signed for with someone present at the given address between the hours of 8 am and 6 pm in order to accept the goods.

If this is not possible, instructions should be given for a safe place for the goods to be left (NB: This will be done at the customers own risk). If the courier needs to re-visit, an additional delivery charge will incur per delivery attempt.

Most orders leave our warehouse within 24 hrs next working day some items may take 3-5 days to be delivered along with any out of stock items you will be contacted by MIDLAND ACCESS SOLUTIONS (MAS) Ltd sales team with a delivery date for these items if this happens.

Please check all sizes & descriptions prior to ordering. If you refuse items for reasons being “wrong size” etc.  it will be at your cost to return the item / items safely to MIDLAND ACCESS SOLUTIONS (MAS) Ltd unless we have made the error due to dispatching the wrong item.  Only once returned in resalable condition and within 5 days a refund will be made – 25% re-stocking charge applies unless the error was made by us.

Deliveries are Monday to Friday 8 am to 6 pm , Saturday delivery can be arranged but is at extra cost please contact us if you require this service.

Signing “Unchecked”, “Not Checked” or similar is not acceptable and therefore if the items / items are damaged or defected you will not be able to return the goods, so please make sure you check all items when signing.

IMPORTANT – Read these instructions carefully

Inspect goods thoroughly.
Check quantity of items are correct.
When satisfied, sign delivery note.

In the unlikely event that you are not satisfied with the condition of the goods, refuse delivery and write on the courier note “GOODS DAMAGED – REJECTED”

Contact us immediately on 0116 255 66 00  and we will dispatch a replacement.